Terrible service from FNB

I think I have been patient enough with FNB's terrible service and now will be taking this complaint to the Ombudsman. Your nonresponsive, slow service is negatively impacting my credit record and life, I'm going to the second month now without my rent and car instalment, etc being paid. You managed to block my account within minutes and now you can't send the same communication to have my account unblocked even though you have finalised you investigation even after there was communication that the said transaction was not related to the ***** report. It's been whole month now without excess to my money. This is really pathetic service from FNB.