Terrible Service from FNB

Good Day FNB

Your service is absolutely pathetic , I transferred an amount of R2125.00 to my loan account, the money went off but my loan balance still shows as outstanding. And no , I am not handed over or anything to that sort , infact I tool the loan last month 2 weeks ago to be exact and I was now paying it back

I have been calling your contact center and they keep transferring me from one consultant to the next

The first call , the lady said they could not pick up my payment - its showing on my transaction history I even received a notification saying that the money has been transferred onto the loan account

She then suggested that I call the I call the Premiere Suite to find out what happened to the money - I called the premiere suite a very rude lady assisted me , its so unfortunate that I did not get her name , but that should not be a problem because your calls are receorded right ? so you could be able to pick up the call

I explained to her my problem and she said that she cant help me I need to go back to the collections department - like what the hell , I just come from the damn collections department and they said they could not pick up the payment yet the money went off my account ????? And when I explained this to her , and asked her if there was no other way for her to assist me before shuving me off to the very same department that I just came from she just transferred my call without evening saying to me taht she was transferring the call

Worse , she transferred me to the aspire account holders and they could not assist me either

I'm so ****ed off , with the amount of bank charges that we pay the least you could do is provide us with good service

How dare does a person transfer me to another department without even informing me that they were transferring me

Your call center consultants are beyond rude and very unprofessional , its good and well when you guys are deducting our money for ridiculous bank charges but when we need assistance no one is there to assist.

I want you guys to play that recording and tell me if that's how you treat your customers , while you at that tel me where is my money , why was it showing under transaction history and why did i receive the notification on my cell which I still do have by the way and the money went off!!!!!!!!!!!!! my balance from one to another ..I need answers because right now I'm beyond frustrated

And i also need to know how have or how will you address your rude consultant who had the audacity to transfer me whilst i was still talking to her and she has the audecity to cut me off and say that she cant help

I will be expecting a call from you