Terrible service from FNB

As an FNB private client, I have been receiving terrible service from FNB in the past few days.

Firstly, after spending over 30 minutes on a call with 5 different agents, in the effort to understand why my credit card is on "POD" status (account tagged as non-payment apparently), when I have never missed a single payment since I've had the account. In fact I've always put more than 100% over my expected installments on a regular basis. This month close to R20k went into my credit card and was surprised when I tried to use my funds and my transactions were all declined!

I contacted FNB and was told many different stories from different consultants, as they didn't seem to understand why it happening themselves. Finally someone did something on the system and told me that my card was now unblocked without giving a valid explanation of what had happened.

Today I tried to use my account again and its blocked, again!

Secondly, over 72 hour ago, I requested a copy of my title deed. A consultant named Maselakhe told me that it would be emailed within 48hrs. Over 72 hours later, I still haven't received a copy of my title deed!

I haven't seen any benefit in being a private client at FNB, The charges on being a private banker with FNB have definitely proven to be wasteful.

It would be great to receive some assistance from FNB with the above.