Terrible service from FNB

Really disappointed with the service from FNB. My credit card and cheque account was blocked on the 17th January. I tried to find out why. I phoned credit cards and was told that it was because my fica docs were outstanding. I sent my id and proof of address to the fica department. I was then told that only a colour copy that is certified in the last 3 months will do. I went to the bank on Saturday with my id and proof of address and the branch staff scanned it and uploaded it. Today my accounts are still blocked. This is really inconvenient and I am considering moving to another bank.