Terrible Service from FNB

It is so difficult to get a Tax Certificate for your bond account. I had such an awful experience requesting a tax certificate for my Bond Account from FNB. I tried the FNB site and the app, but could only get certificates for my current accounts.

I called the Home Loans Service Desk, and spoke to someone, who sounded half asleep. He tried to direct me to use the FNB App , but what he was saying was not available on my screen. I requested to speak to some else who knew what they where talking about, he then goes and says 'I have no IT experience' and then cuts the call. Wow, is this how you value your customers?

I then tried using the chat app and was bounced around to five people. One of then tried attaching the document in the chat, but the app did not want to download it. Finally the last person emailed it to me.

As for my private banker , Grant Sheratt , sent him an email requesting this document. No response. I would appreciate a response at least, saying 'We are working on it'

What am I paying the high bank charges for ?

I am absolutely disgusted with FNB, such a pity I cant just move my home loans and accounts.