Terrible Service from FNB

I am really upset and very disappointed with the service that I am getting from FNB .They wait for people to go on these platforms before they can assist you . I am not asking for money , I just want you to update my credit card status on my Profile . Your credit card is paid up and its your responsibility to communicate with your lawyers .Just remove that balance on my credit . You made me pay triple for what I owed you , you did well ...just update that from your records . I am in a process of a buying a house and the thing is messing my name .I am sick and tired of the back and forth