Terrible service from FNB

Item: FNB (First National Bank)
Rating: 1
Author: Lulama N

I asked FNB to close my cheque account over a month ago as I no longer needed. They keep saying it will be closed but it does not get closed, they then charge me monthly fees on the account. 2 debit orders went out againtst the account and because there was no money I was charged again. Now when I close the account they will say they can't becuase there is amount owing on the account. I don't understand why its so difficult to close an account while it was so easy to open it.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

29 Aug 2019, 09:29

Good day Lulama Ndukwana,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply29 Aug 2019, 09:29

Official

Good day Lulama Ndukwana,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

Lulama N's updateReviewer Update

02 Sept 2019, 07:31

Thanks for the resolution.

Lulama N's update02 Sept 2019, 07:31

Reviewer Update

Thanks for the resolution.