1 reviews | Active since Mar 2013
Terrible service from FNB
Good day,
I have filled out home loan rate review forms and I keep getting informed that FNB will only consider if the bond has been registered for 24 months. I have informed the bank that our bond has been registered for longer than 24 months yet no one has responded. The home loan division has terrible communication s****s and lack customer service. I would like a manager to contact me and explain, which is what I requested in one of my emails however I was ignored. I have been banking with FNB for a long time and this type of service is highly disappointing.
Good day Soomaya
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Home Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Soomaya
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Home Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)