Terrible service from fnb

I am appalled at the service of fnb. I was on fnb islamic Cheque where there was no banking fees involved for mantainind a positive balance at all times,however I was informed that Islamic finance will no longer be and all of us would be transferred to the unlimited gold Cheque account which incurred a monthly fee of R105 ??? I subsequently went into a branch on the 16th of may 2018 to downgrade my account to an easy account with monthly fees of R5. My request was processed and I was told that my request would be complete in 5 working days. 8 working days later I go back to the branch only to be told that my request was submitted and is waiting to be processed. I find this totally unacceptable because fnb is making money off me every day on a product I don’t wish to have. I called the call center three times and can’t seem to be making any progress(holding on for 10 minuets on one call).

#FNB CAN BE BETTER # TOTALLY UNACCEPTABLE!!!!!