1 reviews | Active since Sept 2011
Terrible service from FNB
FNB blocked my credit card because the receipt from home affairs shows that I submitted my permit after expiry date. I have been emailing them explaining i did an application in October and home affairs gave me a date to submit the paper which was January but still no response from FNB as usual . Even if i phone suddenly no-one seem to know what i am talking about. I have been with FNB for about 10 years now but the way they treat us customers is something else. Just close my credit card account if you feel its more precious for you than the customer. I am definitely moving to other banks.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FN Credit Card Division who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FN Credit Card Division who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)