1 reviews | Active since Feb 2018
Terrible service from FNB
Terrible service from FNB Tzaneen. I went into the branch to have my debit orders switched from Standard Bank to FNB. It was a lengthy process which took about 30 minutes. I thereafter left thinking all is sorted, only to find that nothing was switched and my debit order had bounced. I believed it could've been my fault as they may take a while to switch and I hadn't toped up my Standard Bank account. They bounced for the second time today and it's ruining my credit profile, which is really important for me to build up as I've only recently started working. Disappointed in FNB!
Hello ***
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello ***
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***