iB
ingrid B
1 reviews | Active since Sept 2010
02 Mar 2015, 12:10
Terrible Service from FNB
I complained over a week ago about the fact that I have bought electricity twice before using the FNB cellphone app where the money is debited from my account while I do not receive any token number. I still have not received any feedback from them regarding this issue.
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Mar 2015, 12:34Hello IC86,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 636235.
Please be advised that an email was sent to you on 23/02/2015 advising you of your token number.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 636235.
Please be advised that an email was sent to you on 23/02/2015 advising you of your token number.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Mar 2015, 12:34
Official
Hello IC86,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 636235.
Please be advised that an email was sent to you on 23/02/2015 advising you of your token number.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 636235.
Please be advised that an email was sent to you on 23/02/2015 advising you of your token number.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)