RP
Ryan P

1 reviews | Active since Jan 2013

08 Feb 2016, 09:22

Terrible Service from FNB

I am disturbed by the terrible service I am receiving from such a massive corporation as FNB.<br> I ATTEMPTED signing up for their company registration service, which has been going on now for over 3 weeks,<br> <br> I filled the required information on-line and received a reference number with an email that I would be contacted. I was never contacted, after initiating a call to FNB , did I get told that I need to send in additional forms, after doing so, I then get told that my proof or residence is not accepted (It was never mentioned at inception what is accepted and what is not), I then waited. I then received an email that address me as another customer but with my company's registration information, I immediately emailed Thabo, who emailed some other people concerning this matter. Last week I emailed Thabo again to enquire on the outcome of that issue after waiting so long, and to my surprise I get no feedback from Thabo. <br> <br> Honestly the service I have received from FNB is disgusted. All I wanted is feedback, I understand that everything is a process and takes time but keeping me in the loop would have been good. I am considering taking my company registration and even banking else where.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2016, 10:00
Official
Hello RockstarRyan,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 864252.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)