1 reviews | Active since Jan 2013
Terrible Service from FNB
I am disturbed by the terrible service I am receiving from such a massive corporation as FNB.<br> I ATTEMPTED signing up for their company registration service, which has been going on now for over 3 weeks,<br> <br> I filled the required information on-line and received a reference number with an email that I would be contacted. I was never contacted, after initiating a call to FNB , did I get told that I need to send in additional forms, after doing so, I then get told that my proof or residence is not accepted (It was never mentioned at inception what is accepted and what is not), I then waited. I then received an email that address me as another customer but with my company's registration information, I immediately emailed Thabo, who emailed some other people concerning this matter. Last week I emailed Thabo again to enquire on the outcome of that issue after waiting so long, and to my surprise I get no feedback from Thabo. <br> <br> Honestly the service I have received from FNB is disgusted. All I wanted is feedback, I understand that everything is a process and takes time but keeping me in the loop would have been good. I am considering taking my company registration and even banking else where.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 864252.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 864252.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
