Terrible service from Ebucks when needing my product to be repaired within its warranty period

Shocking service from Ebucks - have been trying to get my smoothie maker fixed since january - it is now almost May and my calls are no longer being returned. It has been collected twice for repairs and now they seem unable to locate the unit. Much easier to buy a product instore and know that I will get a new unit or a repaired unit when returning it within it's warranty period. The supposed "premier" service does not exist on the "premier" plan. Very disappointed and would rather earn Discovery Miles than Ebucks