Terrible service from Business Banking DevisionFNB

I have opened a business account with FNB on the 8th of May via their online platform on 8 May 2015. There has been no communication from the service provider whatsoever. I went in to the Northcliff Branch where a consultant advised me that documents need to be submitted. Furthermore, i have received a business e-bucks card, but no account card. The accounts are visible on my accounts list but the accounts can not be used. This i did as quickly as possible. The accounts are still not active and no one has contacted me thusfar eventhough 2 escalations have been requested. Definitely not a good way to do business FNB. Should I find another bank who is willing to do business with me?