Terrible service from all SA banks

Third time was submitting all necessary documents fo fica, and again message from FNB: Dear valued client, a transactional hold has been placed on your account due to FICA failures. Ref **********5 So how many times will it happened? My account blocked for all EFT and POS transactions since 02 October. Today 16th October. For 2 weeks I can't use MY MONEY from FNB account. About 22 calls to FNB, 15 emails, and this is a bank with license???? Can't wait for my appointment with lawyer.