1 reviews | Active since May 2017
Terrible Service from a bank I expected to manage my business transactions
<p>App**** for a new business account and still waiting a week later for it to be opened. Keep receiving emails asking me to submit proof of address and a declaration which I have done a total of 3 times already. Still getting the same email asking me to resubmit these documents. Nobody calls me to say if the documents are invalid I just get an automated email. I spoke to the "Complaints Resolution" department who asked me to email the docs directly to them..to .. Wouldn't you know that even after this I still get an automated email saying the docs must be submitted (lol). I have several clients who want to pay me but I don't have an account to give them. The best part of all this is they have given me an account number, a card and even linked it online I just can't transact on it.</p> <p> </p> <p>Please can someone from FNB call me, not to address this matter, but to help me cancel the business account and my personal account because I am sick of this. If after sending all the documents to your complaints department you still say you need it then you don't deserve to have me or my business bank with you.</p> <p> </p> <p>Please have someone call me to close my accounts.... read this carefully..... if you talk about resolving this matter I will put the phone down on you.</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Hi
Thank you for the response.
I have already spoken to complaints resolution earlier today and still the matter was not resolved.
I do believe I have followed all the correct channels to solve this problem but I am stuck in a loop. This loop is costing me money because I can't receive money from my clients.
My solution as stated above is to contact me for closure of my accounts. I am going to XX Bank tomorrow to open a business account and personal account with them because the longer I wait for you to help me, the longer my business receives no incoming funds.
So please just help me close my accounts. It is my final decision to cease my relationship with your bank.
Thank you.
Hi
Thank you for the response.
I have already spoken to complaints resolution earlier today and still the matter was not resolved.
I do believe I have followed all the correct channels to solve this problem but I am stuck in a loop. This loop is costing me money because I can't receive money from my clients.
My solution as stated above is to contact me for closure of my accounts. I am going to XX Bank tomorrow to open a business account and personal account with them because the longer I wait for you to help me, the longer my business receives no incoming funds.
So please just help me close my accounts. It is my final decision to cease my relationship with your bank.
Thank you.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Hi
Thanks.
I received a call yesterday saying it was being worked on but 24hrs later I still haven't had any feedback.
- I have withdraw/used all ebucks and funds in my account to ensure closure of my accounts take place quickly (not like I have much money to use anyway, because remember my customers haven't paid me because I don't have a business account yet)
- I have an appointment with XX Bank on Thursday morning to open my business account and personal account with them. Yes they gave me a relationship banker and a business banker
So if FNB doesn't open my business account by tomorrow, on Thursday at 9am all my banking will be taken to XX Bank.
Thanks.
Hi
Thanks.
I received a call yesterday saying it was being worked on but 24hrs later I still haven't had any feedback.
- I have withdraw/used all ebucks and funds in my account to ensure closure of my accounts take place quickly (not like I have much money to use anyway, because remember my customers haven't paid me because I don't have a business account yet)
- I have an appointment with XX Bank on Thursday morning to open my business account and personal account with them. Yes they gave me a relationship banker and a business banker
So if FNB doesn't open my business account by tomorrow, on Thursday at 9am all my banking will be taken to XX Bank.
Thanks.
Hi
Stil no feedback? Wow you guys are terrible.
Anyway in the time that it took you to get your manicure done and not bother about my query:
XX Bank opened my business account
XX Bank has opened my private cheque account
I have my new cards with them the accounts are fully active and my customers have finally been able to pay me.
Once again all of this happened in 48 hrs and you did absolutely nothing in that time to activate my business account I didn't even receive a call from FNB. Your lack of interest in me is appalling
Anyway, it's been real guys, please now close my accounts because I don't need FNB anymore. I know you thought I was threatening to move, but hey how do you like me now? I have already destroyed all my FNB cards because I no longer bank with you.
Please take this as my formal request to close accounts ( a request I made 1 week ago just by the way). I will not be held responsible for account fees because I asked you to close my accounts, all of them.
So please do it and avoid another complaint and avoid ruining your reputation further.
I'm going to have such fun relaying this story to all my friends, family and customers!
Hi
Stil no feedback? Wow you guys are terrible.
Anyway in the time that it took you to get your manicure done and not bother about my query:
XX Bank opened my business account
XX Bank has opened my private cheque account
I have my new cards with them the accounts are fully active and my customers have finally been able to pay me.
Once again all of this happened in 48 hrs and you did absolutely nothing in that time to activate my business account I didn't even receive a call from FNB. Your lack of interest in me is appalling
Anyway, it's been real guys, please now close my accounts because I don't need FNB anymore. I know you thought I was threatening to move, but hey how do you like me now? I have already destroyed all my FNB cards because I no longer bank with you.
Please take this as my formal request to close accounts ( a request I made 1 week ago just by the way). I will not be held responsible for account fees because I asked you to close my accounts, all of them.
So please do it and avoid another complaint and avoid ruining your reputation further.
I'm going to have such fun relaying this story to all my friends, family and customers!