TERRIBLE SERVICE FOR *****ULENT TRANSACTIONS

It’s incredibly frustrating that a *****ulent transaction of over R12,000 doesn’t seem important enough for FNB to provide proper feedback or support in helping me recover the money.

I have all my business accounts, credit lines, and personal accounts with FNB, and yet, the level of support I’ve received has been incredibly poor. After following every process they outlined, I was told to dispute their initial decision. Now that I’ve done so, I’m receiving no feedback or assistance on how to get my money back.

What if this R12,000 was all I had? Or if it was a pensioner who was ****med—would they just shrug their shoulders too?

I really don’t understand why I’m paying bank fees when there’s no service to back it up.