TERRIBLE SERVICE FOR SENIORS

Currently really disappointed with the service that fnb is granting,I am writing on behalf of an elderly person that was a victim of ***** ---i assisted my grandfather in regards to being de*****ed over the phone than after we were told to go to the nearest branch(we did so) ..My disappointment is that he is expected to go to and fro to reach the ultimate service from fnb.

I am a fnb client and the complex service granted to elders is really confusing (I had to accompany my grandfather to the branch to do all procedure ,my question is why can the processes be friendly enough for senior citizens too)...

Than the problem now is after the whole hustle of going to the branch we than again told to go to a police station in order to recall the fundamental ****** (how is an 80 something year old going to travel to and fro to do all this),Now he calls me and says that the newlyvreplacws card is deactivated again (isn't that a charge again on his behalf)

...as a fnb client I expect exceptional service for my grandfather and I ,this is honestly the worst service ever.

Can i get assistance?