Terrible service for more than a year

<p>I have had an account with FNB since it was Barclays Bank, that is more than 35 years.</p> <p>After paying my overdraft and loan in full more than a year ago FNB has handed me over to attorneys. This happened a few months ago and I went into the Longbeach Mall branch to resolve it but was treated so badly the consultant printed me a piece of paper and told me to phone the attorneys myself. I asked her to please do her job only for the one next to her to say that I must understand they are under pressure. </p> <p>I am also a Risk 4 which was meant to be rectified on my last branch visit. I also noticed amounts being debited from my account which I assume are done by a branch.</p> <p>I just called your call centre and they confirm that there is a record on you system of my accounts being settled. I want this resolved before I hand it over to my attorneys and a letter of apology.</p>