TERRIBLE SERVICE FOR FROM PRIVATE WEALTH

Hello<br> My husband has a credit card linked to my credit card account. On the 8th of January 2015 he want to use his petro card to fill up his car, only to find that the card is not working. I phoned my banker to find out what is going on and was informed between him and the credit card division that my credit card account was upgraded. I told them that it should have been a smooth cross over with the upgrade, how come we were not notified that his card would be disabled and why was he not issued another card then? Surely if you at the top end of the clientele ranking of a bank they should look atter your interests a bit better ?!? I then asked what happened to the R3000 odd that was still in my husbands account at the time. I was assured the money will be refunded into my credit credit card account and that new cards will be issued to my husband. Since then I enquired again and still the credit card division cannot sort out the mess. They transferred the money into my credit card account and promptly reversed it out again, where to I do not know. It doesnt seem like my own banker can get answers from the credit card division either. 2 MONTHS NOW - SHOCKING !!!!!