Terrible service for FNB Switch

I must say I have had the worse experience as first time FNB client. <br> I have been trying to switch over to FNB. I got a call last week, <br> I spoke to the Premier banker, got my cheque account, <br> credit card etc. She then sent me all the quotes and requirements <br> that I need to send through from my side. <br> I asked the premier banker to call me back the next day as I will have some more <br> questions and need to finish up the application so I can move across. <br> I never got a call back, I called the Premier banking number asked if <br> they could please remind the Premier Banker to give me a call, She never ever called, <br> <br> I then called to complain, they logged my complaint, I got a call this morning <br> from the complaints department. They promised they would call at 10 today, guess what it's 10:56am <br> and there is no response. I also asked the Premier banker to please get <br> someone from the Business department to give me a call as I would like to move <br> all that over as well. <br> I am still waiting for the call I must say this is shocking for a first <br> impression, from FNB. I have the courier company calling me more to drop my cards off than anyone who <br> can answer my questions.