Terrible service for business account

Account has been placed on hold as FNB require docs to activate business account! I have sent the documents multiple times and was requested to resend docs to Kent... I sent these and have sent at least 5/6 emails asking for the hold to be lifted now urgently as I need to access my business funds to complete business transactions urgently! No response received and no assistance... Disgusted with FNB which business wants to use you as the preferred bank when this happens? Generally FNB is fantastic with service but hot this time when it actually matters!????