Terrible Service - FNB Private Wealth

I have never received worst service in my 15 years banking history with FNB. I decided to upgrade my FNB private account to wealth based on all the promises that come along with the wealth suite. After not hearing from private wealth banker for months, I decided to cancel my banking account and move to another bank.

The service from the private wealth suite has been nothing but dreadful, it has now been the second month whereby my cheque account has not been closed due to various reasons from FNB. I was advised to open an easy account to allow my existing debit orders for my FNB connect device and loan account to be debited. A month after opening this account, i was advised by their Wealth Analyst, Rachard Kajee that this is the reason my account had not been closed to date. This was after receiving advice from FNB's Private Wealth Advisor, Kelton Moodley to open this account.

I have escalated to the Manager of Private Wealth, Renel Francis however i have not received feedback to date.

So much for service, let alone dedicated service and banker for private wealth clients.