1 reviews | Active since Jun 2015
TERRIBLE SERVICE - FNB ONLINE BANKING
I have paid salary to one of my employees on 30/05/2015, the first time the account was apparently closed so the payment returned to me on 02/06/2015. After that I contacted my employee and he confirmed that the account is now open. On 2nd June I made a payment to that same account, but now the money is not reflecting on my account and it is not reflecting on his account. Capitec confirmed that there is no such an amount on my employees account and fnb just pull up their soldiers and said that I have logged the call RV*** and they can't help it will take 7 working days until the call is resolved.<br> <br> The normal procedure is that a payment may take 7 working days to reflect on your account again, while it's been seven working days 11/06/2015 and the money is still nowhere to found.<br> <br> I went into the FNB Branch in Parktown, and they only called FNB Online for me to speak to them again???<br> <br> Terrible, in the mean time I am going to loose my client as this employee is causing a riot on the site. <br> <br> Which is understandable.<br> <br> This has been the last straw I have experienced with FNB, I am surely going to move my business account somewhere else.
Thank you for highlighting your concern.
We have escalated your complaint to our Customer Contact team and your reference number is 702056.
Regards,
Desiree Bowes
Thank you for highlighting your concern.
We have escalated your complaint to our Customer Contact team and your reference number is 702056.
Regards,
Desiree Bowes
