Terrible service FNB Lynnwood

FNB Lynnwood has the worst customer service. You would expect that they treat their clients with some respect, but this is absolutely not the case. Was advised to go there to renew my passport since I need it on short notice for work purposes and because I've been a valued client for numerous years, thought their home affairs section might be efficient, but what a terrible experience. Went there on the 4th July 2023, stood outside in a queue for close to an hour, then one of their staff came and said the systems are down and they have no idea when it will come back on again. I drove 3h30 hours to get to this branch since I'm staying in Lydenburg, stuck with nowhere to go. No sympathy or indication from the branch when it might come back, only told to "try my luck another time". Went there again a week later on the 11 July 2023, drove the 3h30 again, got there early and stood outside the bank until they opened. A lady at the banks entrance told me to wait outside in the home affairs queue, someone will come and help me. I waited for about 20minutes in the home affairs line, didn't know why I had to wait, because I was the only person in this line. Then someone came and asked me for my ID, gave my ID but was told they can't help me, because I didn't have an apppintment. Why can you not help me if I'm the only person there wanting a passport, I would have understood if there were other people there?! I demanded to speak to the manager, got to her and she told me I had to make an appointment. I told her my situation and said that it is urgent and I couldn't get one, however I was the only person there and asked why she couldn't help. She just shrugged her shoulders and said sorry. Is that how you treated your "valued clients" FNB ? Pathetic!!