Terrible Service FNB insurance

FNB vehicle and Household insurance TERRIBLE SERVICE. Linked to Hollard, Straighthrough and Brolink PTY Ltd. claim I had. I approached FNB (29 years as a FNB client) for a quote on comprehensive insurance and received a very enticing quote. Savings +/R1000. They quote me with Hollard Insurance. The claim process with my Advisor was ok. I had to follow-up on the car hire and only received a hired car 3 days later. She never informed me about Hollard will not extend the car hire after 30 days. I pay separately for car hire. After the claim was sent through, I never heard from her. She never followed up. When I need information I had to contact her. She didn't inform me that I had to deal with Brolink, Straighthrough Assessor. I always cc her in my complaints and queries but she never responded. To date i have not had a follow-up call to see if i recieved my vehicle or not and if I mam happy with the work carried out.I have a perfect payment record towards my insurance premiums.Totally disappointed with the service recieved from FBN INSURANCE, Hollard Insurance, Brolink and Straighthrough Assessor.