Terrible Service FNB insurance

I just want to mention that it is wrong that FNB Insurance took my car for more than 30 days, it is still not fixed, and they want to take back the courtesy car. How do you expect me to commute to work, especially since your claims administrator (Lerato Tshikudu) stated that the process should not take more than 10 days? Please make plans to extend my courtesy car until I receive my vehicle back. This is unacceptable, given the fact that there's been a delay at your end and it took you over two weeks to get a repairer.

You never communicate, I have to follow-up and push to get things done. This is unacceptable, you can do better.