MK
Meryl-Lana Koeresies
1 reviews | Active since May 2015
01 Sept 2022, 11:58
TERRIBLE SERVICE FNB
I have written a complaint to hello peter last week. After many failed attempts to receive feedback from a consultant. I have had a default message stating that I would be contacted and never was. I reported a ***** case on July 27th and still even with me not being happy with the outcome and fnb assuring me that it would be escalated it seems it still has not happened. FNB is just about making money and couldn't care about how they treat their clients
Helpful (0)
Replies (2)0
Replies (2)MK
Meryl-Lana Koeresies's updateReviewer Update
02 Sept 2022, 11:29STILL NO RESPONSE TO EMAILS OR HELLO PETER COMPLAINTS EXCEPT DEFAULT TEXTS.
THIS IS WHAT I GET BELOW.
THIS IS WHAT I GET BELOW.
RE: 2022-1****70 - [External Email]Inbox
Mqalu, Thandokazi | | Tue, Aug 16, 5:55 PM
Good day Mrs. Koeresies, My apologies for late response to your email. May I kindly ask to contact you tomorrow morning? Regards, Thandokazi Mqalu Thandokazi.Mq
Good day Mrs. Koeresies, My apologies for late response to your email. May I kindly ask to contact you tomorrow morning? Regards, Thandokazi Mqalu Thandokazi.Mq
Meryl-Lana Koeresies | | Tue, Aug 23, 1:37 PM (10 days ago)
Good day, Any update? Thanks
Good day, Any update? Thanks
Mqalu, Thandokazi | | Tue, Aug 23, 1:47 PM (10 days ago)
Good day, I’ve just sent a follow up request to the complaints department. Regards, Thandokazi Mqalu *** ***** Consultant *****, FNB Comm
Good day, I’ve just sent a follow up request to the complaints department. Regards, Thandokazi Mqalu *** ***** Consultant *****, FNB Comm
Meryl-Lana Koeresies | | Tue, Aug 23, 7:59 PM (10 days ago)
Hi there, I had 6 emails sent form FNB about debit order switching which I didn't request. As I said I receive the email 6 times this afternoon. Please let me k
Hi there, I had 6 emails sent form FNB about debit order switching which I didn't request. As I said I receive the email 6 times this afternoon. Please let me k
Mqalu, Thandokazi | | Wed, Aug 24, 10:28 AM (9 days ago)
Good day, I’m not sure why you received the same email 6 times, I believe it’s a system error. The email though is for debit order switching which FNB is offeri
Good day, I’m not sure why you received the same email 6 times, I believe it’s a system error. The email though is for debit order switching which FNB is offeri
Meryl-Lana Koeresies | | Wed, Aug 24, 1:27 PM (9 days ago)
Hi there, I keep getting the same email, even just a few minutes ago. Why is it being sent repeatedly and I have not requested it.
Hi there, I keep getting the same email, even just a few minutes ago. Why is it being sent repeatedly and I have not requested it.
Meryl-Lana Koeresies | | Thu, Aug 25, 9:23 AM (8 days ago)
Good day, Please provide an update on my complaint, further more I did not receive any feedback from carefnb. The service just seems to get worse. The turnaroun
Good day, Please provide an update on my complaint, further more I did not receive any feedback from carefnb. The service just seems to get worse. The turnaroun
Meryl-Lana Koeresies | | Fri, Aug 26, 1:24 PM (7 days ago)
I am still waiting to hear from you. My patience is really wearing thin with FNB.
I am still waiting to hear from you. My patience is really wearing thin with FNB.
Mqalu, Thandokazi | | Tue, Aug 30, 8:00 AM (3 days ago)
Good day, My apologies I as on leave, I’ll find out from complaints department how far they are ad I’ll give you feedback.
Good day, My apologies I as on leave, I’ll find out from complaints department how far they are ad I’ll give you feedback.
Meryl-Lana Koeresies | | Tue, Aug 30, 8:36 AM (3 days ago)
Thank you for the reply. I don't understand why this is taking so long. It's as if nobody is interested in assisting me. When is Craefnb even going to contact m
Thank you for the reply. I don't understand why this is taking so long. It's as if nobody is interested in assisting me. When is Craefnb even going to contact m
Meryl-Lana Koeresies | | Wed, Aug 31, 11:58 AM (2 days ago)
I am not sure how many more times I have to email before getting an update on my queries. Care fnb has not even gotten back to me despite several attempts in em
I am not sure how many more times I have to email before getting an update on my queries. Care fnb has not even gotten back to me despite several attempts in em
Meryl-Lana Koeresies <***> | Thu, Sep 1, 11:55 AM (23 hours ago) | |
to Customer, Thandokazi
to Customer, Thandokazi
And still no reply.Who is your manager and how do I make contact with them.
MK
Meryl-Lana Koeresies's update02 Sept 2022, 11:29
Reviewer Update
STILL NO RESPONSE TO EMAILS OR HELLO PETER COMPLAINTS EXCEPT DEFAULT TEXTS.
THIS IS WHAT I GET BELOW.
THIS IS WHAT I GET BELOW.
RE: 2022-1****70 - [External Email]Inbox
Mqalu, Thandokazi | | Tue, Aug 16, 5:55 PM
Good day Mrs. Koeresies, My apologies for late response to your email. May I kindly ask to contact you tomorrow morning? Regards, Thandokazi Mqalu Thandokazi.Mq
Good day Mrs. Koeresies, My apologies for late response to your email. May I kindly ask to contact you tomorrow morning? Regards, Thandokazi Mqalu Thandokazi.Mq
Meryl-Lana Koeresies | | Tue, Aug 23, 1:37 PM (10 days ago)
Good day, Any update? Thanks
Good day, Any update? Thanks
Mqalu, Thandokazi | | Tue, Aug 23, 1:47 PM (10 days ago)
Good day, I’ve just sent a follow up request to the complaints department. Regards, Thandokazi Mqalu *** ***** Consultant *****, FNB Comm
Good day, I’ve just sent a follow up request to the complaints department. Regards, Thandokazi Mqalu *** ***** Consultant *****, FNB Comm
Meryl-Lana Koeresies | | Tue, Aug 23, 7:59 PM (10 days ago)
Hi there, I had 6 emails sent form FNB about debit order switching which I didn't request. As I said I receive the email 6 times this afternoon. Please let me k
Hi there, I had 6 emails sent form FNB about debit order switching which I didn't request. As I said I receive the email 6 times this afternoon. Please let me k
Mqalu, Thandokazi | | Wed, Aug 24, 10:28 AM (9 days ago)
Good day, I’m not sure why you received the same email 6 times, I believe it’s a system error. The email though is for debit order switching which FNB is offeri
Good day, I’m not sure why you received the same email 6 times, I believe it’s a system error. The email though is for debit order switching which FNB is offeri
Meryl-Lana Koeresies | | Wed, Aug 24, 1:27 PM (9 days ago)
Hi there, I keep getting the same email, even just a few minutes ago. Why is it being sent repeatedly and I have not requested it.
Hi there, I keep getting the same email, even just a few minutes ago. Why is it being sent repeatedly and I have not requested it.
Meryl-Lana Koeresies | | Thu, Aug 25, 9:23 AM (8 days ago)
Good day, Please provide an update on my complaint, further more I did not receive any feedback from carefnb. The service just seems to get worse. The turnaroun
Good day, Please provide an update on my complaint, further more I did not receive any feedback from carefnb. The service just seems to get worse. The turnaroun
Meryl-Lana Koeresies | | Fri, Aug 26, 1:24 PM (7 days ago)
I am still waiting to hear from you. My patience is really wearing thin with FNB.
I am still waiting to hear from you. My patience is really wearing thin with FNB.
Mqalu, Thandokazi | | Tue, Aug 30, 8:00 AM (3 days ago)
Good day, My apologies I as on leave, I’ll find out from complaints department how far they are ad I’ll give you feedback.
Good day, My apologies I as on leave, I’ll find out from complaints department how far they are ad I’ll give you feedback.
Meryl-Lana Koeresies | | Tue, Aug 30, 8:36 AM (3 days ago)
Thank you for the reply. I don't understand why this is taking so long. It's as if nobody is interested in assisting me. When is Craefnb even going to contact m
Thank you for the reply. I don't understand why this is taking so long. It's as if nobody is interested in assisting me. When is Craefnb even going to contact m
Meryl-Lana Koeresies | | Wed, Aug 31, 11:58 AM (2 days ago)
I am not sure how many more times I have to email before getting an update on my queries. Care fnb has not even gotten back to me despite several attempts in em
I am not sure how many more times I have to email before getting an update on my queries. Care fnb has not even gotten back to me despite several attempts in em
Meryl-Lana Koeresies <***> | Thu, Sep 1, 11:55 AM (23 hours ago) | |
to Customer, Thandokazi
to Customer, Thandokazi
And still no reply.Who is your manager and how do I make contact with them.
MK
Meryl-Lana Koeresies's updateReviewer Update
02 Sept 2022, 11:31Meryl-Lana Koeresies <***> | Wed, Aug 31, 11:58 AM (2 days ago) | |
to Customer, Thandokazi
to Customer, Thandokazi
I am not sure how many more times I have to email before getting an update on my queries.
Care fnb has not even gotten back to me despite several attempts in emailing them.
Furthermore, I logged a complaint on hello peter, I was told it was handed over as a high priority. STILL NO CALL!!!!
This service is really pathetic.
MK
Meryl-Lana Koeresies's update02 Sept 2022, 11:31
Reviewer Update
Meryl-Lana Koeresies <***> | Wed, Aug 31, 11:58 AM (2 days ago) | |
to Customer, Thandokazi
to Customer, Thandokazi
I am not sure how many more times I have to email before getting an update on my queries.
Care fnb has not even gotten back to me despite several attempts in emailing them.
Furthermore, I logged a complaint on hello peter, I was told it was handed over as a high priority. STILL NO CALL!!!!
This service is really pathetic.