TERRIBLE SERVICE FIRST NATIONAL BANK

Terrible really complaint no. *** 2nd time now I have had to complain about FNB, for allowing debit orders through that I did not authorize. They seem to allow this. I have put in this complaints weeks ago, and to date it has not been returned. Absolutely shocking, they appear not to be a trusting bank. Tried calling their call centre 3x now and eventually you get cut off. Terrible service, call centre is useless, before when this situation happened I got absolutely nowhere because too worried about telling me to download the fnb app on my phone. Which after I downloaded it, my phone just broke. I was advised it was quite possibly the app. So now 2x now that they allow for unauthorised debits to go through and then to try to get them to reverse them is a huge nightmare. Ombudsman must be contacted