Terrible service & FICA/KYC processes

FNB have terribly dropped their standards in recent times. Most recent I completed a business FICA request, no one at FNB bothered to call around the changes mentioned and they then blocked my account.

Its not been over a week trying to sort this account while I cannot use the account. Seems like the KYC team may be a slow 286 PC since they cannot take calls or escalations and every response or request for more info takes 2-3 days. Take the decency to pick up the call and phone your customer with what you need.