Terrible service

Terrible service ever, I'm even gonna change my bank. I requested a reversal last month mid month even now it has never been resolved. All I get is "Unfortunately I won't be able to assist I will Escalate your matter" after waiting on the phone for them for almost an hour. What I don't understand is why FNB has all these people who answer our calls to tell us Unfortunately I'm unable to assist? These people are being paid salaries on monthly basis just to tell us that and Escalate us.

I'm so frustrated and tired of FNB with their escalations. I regret leaving my bank and joinning this bank with terrible service. The only emails you get when you send them an email is an auto response giving you a reference number that means nothing.

If you think of leaving your bank and joinning FNB please think twice