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nM
nontobeko M

1 reviews | Active since Nov 2018

29 Nov 2018, 15:06

Terrible service ever

Hi I am an FNB ex-employee, was sent an email with the claim forms to fill and send back. I have been contacting calling to get help on how to process the FNB pension claim with a promise to call me back with the information but i dont get help, sent an email but no answer , am not sure what else to do now .

Regards N Myeza

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2018, 13:05
Official
Good Day,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to Momentum for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)


nM
nontobeko M's update04 Jan 2019, 16:38
Reviewer Update
It's been 4 weeks since one of your consultants contacted me to say that they acknowledged my complain and they will call me regarding the issue at hand, well you must be the busiest corporate ever in this world. Talk about being *********** because if I wanted one of your products I wasn't gonna wait a day for your call! I will never consider doing business with you!