Terrible service.

I am currently living the UK. The FNB phone app decided to stop allowing me to log in using my biometrics. I had to use my password which it wasnt recognising and then when i used my cards to try reset my password it wouldnt allow me to and blocked my card. I loaded a call back request and explained the sistuation. I got a call the gentleman was nice but said this was a different department so he asked them to call me back. I received an email explaining how to reset my password after they were explained the sitaution that my card was blocked it wa sjust a copy and paste generic response the agent clearly didnt even read the notes. I made a multiple compliants and was told i would be contacted in 24 to 48 hours i havent received any correspondence for nearly 3 weeks now. Its a joke. Fnb will hound you when you miss a payment but wont help you to get into your account. The service is terrible and I would call but last time i did from the UK i was left on hold for so long over 30 minutes to be told they cant help me and to call another department. I had to pay £127 in international call rates. You do the conversion and realise why i refuse to call them. I use to recommend fnb but after this appalling service I wouldnt. I have made another complaint let's see how long they ignore this for