Terrible service

FNB is becoming something else. Just be aware once you settle credit cards payments with their lawyers. They take longer than a year and six months to update their records. It's the customer who has to inform them the account was settled. Imagine with all their modern day technology. It's still customers who has to inform them about settlements. I've been complaining since last week. All I get is 2 to 3days we will get back to you. Today I received an email stating I need to wait 10days , so a further 10days. They very fast and quick to give us as consumers bad names on ITC but removing takes over a year. Can't believe the Banking Ombudsman allows this practice. We live in extreme difficult time FNB is doing an awesome job but frustrating us even more.