MR
Miles R

1 reviews | Active since Jul 2014

03 Mar 2016, 11:21

Terrible service! Don't switch to FNB!!!

I transferred money into my Revolving account to allow myself to withdraw extra funds. when the transaction didn't work, I called the Premier Suite to request they unblock the funds. I was told that they wouldn't unlock the funds due to some nonsense small print I don't even think i was previously informed about. When I requested for my transaction to be reversed, I was told that wouldn't do that either. When I was told that, I requested to speak to a supervisor, which I have been on hold for for nearly 30 min. <br> <br> Very disappointed, FNB aren't interested in being helpful to their clients

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Mar 2016, 11:42
Official
Hello Mil0,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 881692 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)