Terrible service, does not reward CA's
I am a young qualified Chartered Accountant. FNB does not fully recognise and provide quality service to CA's like Investec do. I was on a Private Wealth account which is meant to give you access to the business class and slow lounges in the airports. FNB increased the mark for their rewards level and in the month of October I did not qualify to go into the slow lounge because I did not have R44,000 go into my account (bearing in mind my age this is normally impossible for a young CA). So FNB charged me twice for the slow lounge. I pay R450 for Private Wealth banking (which I qualify for because I am a CA) and I get terrible benefits and I had to pay for the slow lounge. What does not make sense to me is that could drop to Platinum banking, pay less, and visit the slow lounge. So my question is what is the benefit of young CA's joining Private Wealth?<br> <br> I have since moved to Investec (which I qualify for because I am a CA), I now also live in the UK and have the benefit of a UK and SA Investec account and excellent service with slow lounge visits no matter how much money goes in my account. When I asked FNB to close my account they dragged their feet on it and tried to charge me
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 905926.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 905926.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
