Terrible Service - DO NOT CHOOSE FNB!

<p>To whom it may concern,</p> <p> </p> <p>Last year I decided to do a switch from ABSA to FNB. Little did i know the frustration the most unfriendly, uncommunicative customer care service I have ever experienced. They take no Pride on to helping clients. Let me tell the tail on how unresponsive FNB is. Last year December on the 16th to be exact I received a phone call from FNB. So much excitement! I got the quote over the phone, change my address to where I stay. Everything sorted... Good Service I thought. Received the forms, my name is incorrectly spelled. My address is still the old address. None of my credentials was updated. Forwarded the forms and corrected the mistakes. Received no feedback, thought right its Christmas, will tackle this matter in the new year. Logged a complaint in the new year.... NO FEEDBACK on the 20th January I finally got word from FNB. Sibongile Malewana, FNB Credit Card | Retail Banking, 30 Diagonal Street, FNB Place, Johannesburg,2001 said "Thank you for writing to us. We acknowledge receipt of your enquiry. Kindly take note that your Documents have been forwarded to the Fulfillment team to process the application" i followed up on the 23rd on how long does such a process take....NO FEEDBACK. ( ********** ref) Nice Job Sibongile! Tried to phone him got hold of another person called Cepho Mpolweni said not all of the forms were submitted. Where FNB did not try to phone me even once. Forwarded the forms again and I am still waiting for feedback (575111 ref). On Saturday, 28th of January I went to the FNB branch in Menlyn Main, where Molala Lebogang assisted me. Checked the system none of my calls were updated. None of my queries were updated. Last update was that we try to phone her, no answer- this was from Sibongile. This is the oldest trick in the book of excuses for a person not doing their job. As no person tried to phone me. Even checked the call log and true caller. Molala assisted and submitted all the forms again and attached the form for the debit order changes as well. Right I thought, now something will come of this and I will get my account sorted. Little did I know... on the 4th of February I followed up via email - what the process is where she told me "I just checked on your profile, last update was yesterday that application still in progress."... rep**** how long does this normally take.... No response. On the 16th of February I emailed again, because I have no patience left on people not corresponding with me... what is the progress?... because in our conversation on the 28th of January she told me in the next week I will receive sms'es to tell me the debit orders have changed. NO sms'es. Still no feedback from her and it is the 19th of February already. (RefZNC ********** ********** ).</p> <p> </p> <p>On Thursday my mom phoned me said FNB send some post.... Said open it because I have changed my address. Welcome new customer for a funeral plan. Well that’s great... I have to pay a funeral plan that I do not even have ACCOUNT FOR! So the post went to my old address that is 1200km away. Great Job FNB!</p> <p> </p> <p>So why must I choose a bank that does not get back to me. Why must I choose a bank that looks up excuses to NOT phone me just to tell me there are more forms that we need. Why must I choose a bank that does not even want me as an client. I am not an impatient person but I cannot bank at FNB if it takes 3 months just to get some service. </p> <p>If I’m lucky I will get feedback from this complaint or it will just be another complaint being ignored. Great Job FNB!</p>