Terrible service

I received funds from my mum last week on the 16th Novemver 2023, as a gift to pay off my homeloan, FNB locked my account due to income verification, i called in on the 16th later that day to find out how to unlock, there after submitted the documents. FNB came back to me on Saturday 18 November 2023 requesting further documentation, which i submitted on Sunday 19 November 2023.

My point is why not ask me from the beginning for the all the documentation required and i must wait another 24-48 hours.

Absolutely ridiculous from FNB