Terrible service!

I sent money to someone via eWallet on the 23/02/2026 & the person claimed to not have received the notification with the pin. He also said he can't generate a new pin using the USSD option.

I phoned FNB to query this & the lady I spoke to at the eWallet helpdesk said her name is Fatima. When she was unable to assist, she put me on hold & said she was going to speak to her Supervisor. However, she transferred me back to the queue.

Very unprofessional & plain lazy