TERRIBLE SERVICE

I recently had a family emergency and went on my Bank App to apply for a small loan to which FNB agreed and granted me the loan. to my shocking surprise the money has not been paid over to me. they then claimed to send me a debi check mandate which i am not receiving yet my cellphone number and everything else was correct. everytime i call the call centre they tell me my loan is approved and i need to accept the debi check mandate. I never received anything yet every morning i receive an sms saying my debi check mandate was declined.

i honestly do not know what kind of a bank in 2023 does not have alternate options considering that we go to get help. the call centre ladies will stone wall you and then drop your phone in your ear. i am 1****m from home and really needed that money but they refused to help me, instead they tell me to go to the branch. i went to the branch in PE and a consultant Cindy even fought with them to assist me yet they did nothing. I really hope people are aware of this borderline behaviour as i do not know if it is ****** or just flat-out lack of treating customers fairly. This is something you learn in financial Services and having been there for so long. I am appalled it and i hope nobody else goes through it because it was the worst experience of my life. The loan is not paid out because their debi-check mandate isn't working. surely i could have signed a document or something.

anyway im definitely closing every single thing i have with them.