Terrible Service

I switched to FNB nearly 3 months ago and it was the worst mistake I ever made. Firstly, I have been struggling to get anything done. What is worse is I am supposedly a premium banker but I can't access any benefits. I am only good enough to pay bank charges. The app is terrible to use and no consultant can help me download a bank statement. I eventually ended up paying over R360 for a bank statement which is free at other banks. I am yet to receive the bank statement.