1 reviews | Active since May 2017
Terrible service: Credit Card
Terrible service. Consultants are unaware of products being offered for a new client. Spoke to probably over 10 people and none could assist or partially could assist until I gave up. Then eventually a consultant assisted with the Balance Transfer option on my credit card and I made a manual payment for my installment as advised but the installment then went off my account thereafter going over my credit limit. Assistance on the app has been fruitless
Good day Letoya Wallace,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Letoya Wallace,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)