Terrible service Covid Relief Service

It’s impossible to get help on any of their contact platforms! I’ve been calling and trying to get help with my covid 19 relief loan which did not pay for my last months credit card commitment. For 4 good days I’ve been sending emails, chatting to consultants who say they can only send emails to the relevant helpdesk on my behalf and still nothing. I only get responses via email that someone will contact me shortly and it never happens! Their service is getting worse by the day!!! It’s very stressful dealing with FNB! Customer services doesn’t exist!! The payment was supposed to be made on the 31st of the month and it’s the 8th today! If you like your peace and want value for your money, look for another bank!!