Terrible Service.

Visited one of their and submitted all necessary documents to have my late mom's account closed and that was in September. The only time I receive feedback from them was on the 23rd of October and that was just an acknowledgment that they received the document. Every time I give them a call, I get told that the request is being escalated, and I am the one who is busy doing the follow-up, one of the consultants even told me that if I was not calling there was not going to progress at all, and because I am calling then there's a small-nyana progress. I guess the only time they treat you as a customer is when you are still alive, once you die, you become just a thing that they do not care about. This experience is an eye-opener, I will be closing my account to prevent for my kids to go through the same thing when I die. The audacity to say even if I can call every day, nothing will change!!!