1 reviews | Active since Oct 2016
Terrible service! CAN FNB actually solve my problem?
When I try to do an online payment with my credit card, the transaction is not approved. It has happened 5 times in a row now. I've taken photos to prove that I enter the 3 digits at the back of the card correctly. I've spent 62 min (and still running) on the phone talking to every possible dept at FNB. Still NO SUCCESS - Every one puts me through to somebody else. PLEASE, I'M FRUSTRATED AND DESPERATE.
Good day Elsa Naude,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Elsa Naude,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)