Terrible service

Ive been a client with FNB for 3 months and im strongly considering moving back to my old bank. I dont understand why it is so damn difficult just to get a statement for the last 30 days. When I was chatting to a consultant on the secure chat all she said was "Sorry for the inconvenience". How on earth does that help me? Terrible! Maybe try and give your clients proper service once in a while