Terrible service

Last year I app**** for a credit card. After much one-way communication, I was approved and received my card. When I wanted to use it, it was declined! Called FNB and they said the application was not approved (even though they told me it was and gave me the card). I followed up for months, receiving different reasons, and gave up.

A year later and I once again app**** for a credit card over 3 weeks ago. I still have not gotten approved because they cannot read their emails and so they keep asking for the same documents again and again and again. I work for an American company and get paid in dollars and no matter how often I explain this to FNB, they don't understand it. They do not communicate with me whatsoever (other than automated replay that they received my docs.

I have to phone or message them to ask them about the progress of the credit card application. Then they only tell me what documents I need to send. So I send them and then nothing... A few days later I called again, only for them to tell me that they needed more documents. They keep asking me to send them the same things over and over again. I have sent them six different documents at least 2 or 3 times. I have been going round and round in circles with them for the past 3 weeks. This is unacceptable.

I have been with FNB for years and have been putting my salary in my FNB account for 4 years and still, it is impossible to get a credit card. FNB does not read their emails from me explaining my work and explaining the documents. They do not communicate with me about what they need or why certain documents are not accepted. I called them again yesterday and got transferred 3 times to the same switchboard and got told the same useless story by different agents. The last one I spoke to said he would email a manager. I told him that if FNB does not respond by 12h00 today, then I will write the complaint on this platform and hopefully get a response from management. Very disappointed!