1 reviews | Active since Oct 2014
Terrible service by FNB Business Desk
Called FNB on 27th of May to open a business bank account. Salesperson took down details & said they'd email me what documents I had to send them. No email ever came. Took speaking to 3 different FNB reps and finally sending an email complaint before someone called me back & fixed the fact that they had taken down my wrong email address.<br> <br> Finally got said email and submitted the required docs. FNB bounces my email saying attachments too big... I upload onto Google Drive and send link. Contact me saying they cannot open the link. I send 2 separate emails with the docs on 12th of June. Get automatic reply saying they received docs and will contact me in 3 days latest - although FNB escalations rep did promise to do so in 1 day. Nothing... Call FNB Business Desk to check on status. Lady has no idea, said she will get someone to call me back. No call-back next day. Send escalations another email asking for urgent follow-up. And nothing by end of day today...and now weekend. That's 24 days of all this dragging on and no business account to show for it. And for my 4 phone calls and 5 emails I got a single call-back from FNB.<br> <br> This ranks as the worst customer service I've received, ever.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706359.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706359.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
