JM
Jonas M

1 reviews | Active since Oct 2014

19 Jun 2015, 16:25

Terrible service by FNB Business Desk

Called FNB on 27th of May to open a business bank account. Salesperson took down details & said they'd email me what documents I had to send them. No email ever came. Took speaking to 3 different FNB reps and finally sending an email complaint before someone called me back & fixed the fact that they had taken down my wrong email address.<br> <br> Finally got said email and submitted the required docs. FNB bounces my email saying attachments too big... I upload onto Google Drive and send link. Contact me saying they cannot open the link. I send 2 separate emails with the docs on 12th of June. Get automatic reply saying they received docs and will contact me in 3 days latest - although FNB escalations rep did promise to do so in 1 day. Nothing... Call FNB Business Desk to check on status. Lady has no idea, said she will get someone to call me back. No call-back next day. Send escalations another email asking for urgent follow-up. And nothing by end of day today...and now weekend. That's 24 days of all this dragging on and no business account to show for it. And for my 4 phone calls and 5 emails I got a single call-back from FNB.<br> <br> This ranks as the worst customer service I've received, ever.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2015, 16:41
Official
Hello jonas82,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 706359.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)