BN
Brian N
1 reviews | Active since Aug 2019
14 Aug 2019, 10:20
Terrible Service By FNB
I reported a ***** case on my check account. I lost my FNB Bank card back in July(Immediately Blocked it on the FNB App), Weeks after this happened i started receiving notifications for transaction at a Toll Gate ( I Contacted FNB Via The App to find out what's happening) I was told that even if the Card is Cancelled it can still transact at Toll Station and that only the ***** department stop the card from making transactions. This morning again transactions went off on the account for the same toll station. If this is not sorted out immediately and my money reversed for all those transactions i did not make I will take my business elsewhere and request that this account be closed.
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Replies (4)
FNB (First National Bank)'s replyOfficial
14 Aug 2019, 10:47Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Aug 2019, 10:47
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
BN
Brian N's updateReviewer Update
17 Aug 2019, 06:32After I wrote that review I did receive a call and was promised that the issue will be resolved by Friday 16th of August but that did not happen. As I type this response 31 more ********** transactions went off on my account along with unpaid items charges. I'd like for all my money to be reversed immediately as I am now sturggling to transact on my account because I have these transactions going off on my account even after I've reported this with FNB.
What level of incompetence is this? I phoned the ***** department again AGAIN this morning requesting the feedback I was promised and to let them know 31 more transaction went off after since we last spoke. I was told that they have to open a new case as these transactions went off after I had opened the first case. A case which I was told takes 10 Days, we are over the 10 days for the 1st case at this point and there's no resolution to that. I think the best way forward here is to give me my money back and close this account. I can't keep having this back and forth with FNB and have transactions go off everyday on my account days a month after I've cancelled the card.
THIS IS REDICULOUS!!!!!!
What level of incompetence is this? I phoned the ***** department again AGAIN this morning requesting the feedback I was promised and to let them know 31 more transaction went off after since we last spoke. I was told that they have to open a new case as these transactions went off after I had opened the first case. A case which I was told takes 10 Days, we are over the 10 days for the 1st case at this point and there's no resolution to that. I think the best way forward here is to give me my money back and close this account. I can't keep having this back and forth with FNB and have transactions go off everyday on my account days a month after I've cancelled the card.
THIS IS REDICULOUS!!!!!!
BN
Brian N's update17 Aug 2019, 06:32
Reviewer Update
After I wrote that review I did receive a call and was promised that the issue will be resolved by Friday 16th of August but that did not happen. As I type this response 31 more ********** transactions went off on my account along with unpaid items charges. I'd like for all my money to be reversed immediately as I am now sturggling to transact on my account because I have these transactions going off on my account even after I've reported this with FNB.
What level of incompetence is this? I phoned the ***** department again AGAIN this morning requesting the feedback I was promised and to let them know 31 more transaction went off after since we last spoke. I was told that they have to open a new case as these transactions went off after I had opened the first case. A case which I was told takes 10 Days, we are over the 10 days for the 1st case at this point and there's no resolution to that. I think the best way forward here is to give me my money back and close this account. I can't keep having this back and forth with FNB and have transactions go off everyday on my account days a month after I've cancelled the card.
THIS IS REDICULOUS!!!!!!
What level of incompetence is this? I phoned the ***** department again AGAIN this morning requesting the feedback I was promised and to let them know 31 more transaction went off after since we last spoke. I was told that they have to open a new case as these transactions went off after I had opened the first case. A case which I was told takes 10 Days, we are over the 10 days for the 1st case at this point and there's no resolution to that. I think the best way forward here is to give me my money back and close this account. I can't keep having this back and forth with FNB and have transactions go off everyday on my account days a month after I've cancelled the card.
THIS IS REDICULOUS!!!!!!
BN
Brian N's updateReviewer Update
17 Aug 2019, 06:39I have withdrawn all the funds from this account and will not be held responsible for any unpaid charges accrued on this account.
FNB refund me all my money and close this account.
FNB refund me all my money and close this account.
BN
Brian N's update17 Aug 2019, 06:39
Reviewer Update
I have withdrawn all the funds from this account and will not be held responsible for any unpaid charges accrued on this account.
FNB refund me all my money and close this account.
FNB refund me all my money and close this account.
BN
Brian N's updateReviewer Update
17 Aug 2019, 06:57Lastly there's already been a #Item Paid No Funds charge on my account which was cause by the ********** transactions that I've already reported. Reverse all my funds and close this account
BN
Brian N's update17 Aug 2019, 06:57
Reviewer Update
Lastly there's already been a #Item Paid No Funds charge on my account which was cause by the ********** transactions that I've already reported. Reverse all my funds and close this account